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Real (Frenchie) Coupal
President
scottcoupal@hotmail.com
Real "Frenchie" Coupal has been in the automotive industry since 1962 and is President of Frenchie's Chevrolet. He is a hands-on dealer who oversees all aspects of the corporation and is able to assist you in all departments. Customer satisfaction, repeat business and honesty are the main goals of the dealership.
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Thelma Coupal
Vice President
Thelma is the Vice President of Frenchie's. She has worked in the office for 23 years and is the business manager. She handles all the regular office duties, payroll, taxes, bookkeeping, and has progressed from the large, manual books to the very latest in automotive computer systems. Thelma and the girls keep the office running successfully.
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Scott R. Coupal
General Manager
scottcoupal@hotmail.com
Scott is the General Manager here at Frenchie's Chevrolet. Returning home about two yeas ago from Syracuse he is improving the family business on a regular basis. To start bettering the dealership he developed the current web site. Also, he is involved with developing the pre-owned vehicle department along with it's operation. As time progresses, surpassing improvements will be taking place thoughout the dealership. Scott and his wife Shannon are established in the Massena area and are looking toward the future.
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Tasha Coupal
Official Greeter
Tasha greets our customers on a daily basis with warmth, friendly tailwags & doggie-talk to everyone. She loves to play with the children and our customers even bring her dog treats. She comes to work daily at 11:00am.
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SIKU "seeku" Coupal
Assistant Greeter
"SIKU" is one of the most precious members of the Coupal family. He belongs to Scott and Shannon Coupal. Come in and pet Siku, he is a fast growing Alaskan Malamute. He is as adorable as they come....and is always looing for a cookie!
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| Office Team |
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Kelly Burnett
Office Manager
Kelly has been with Frenchie's for 14 years, 8 of them as our car deal and title clerk and was advanced to office manager. Kelly handles accounts receivable and accounts payable, payroll, all bookkeeping and can help with any problems our customers may have. If you have questions regarding anything in the office, please do not hesitate to talk to Kelly.
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Nancy Hartson
Administrative Assistant
Nancy is our administrative assistant with the bubbling personality. She has been with us for twelve years and can help you with all your needs. She can direct you with service, accounts receivable, banking, and secretarial. Just give her a call or stop by the offic window and she will direct you to the department you need.
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Jamie Davis
Customer Satisfaction
Jamie has been with Frenchie's Chevrolet for 6 years. In this time he has managed customer satisfaction (CSI), service loaners, as well as handles all of our advertising. Stop in Frenchie's or call Jamie and allow him to relieve you of any problems you may have with transportation or repairs.
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Amy Robert
Clerical
Amy has been with us for a few years now. She has accquired a considerable amount of knowledge of the business with the help of Nancy, Kelly and Thelma. She is able to help our customers with any of their needs, either on the phone or at the window. Come in and be treated to Amy’s friendly smile. AMY IS CURRENTLY ON LEAVE AFTER GIVING BIRTH TO HER FIRST CHILD, A VERY BEAUTIFUL LITTLE GIRL. Hurry back; everyone misses your friendly smile.
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Sue Simms
Finance & Insurance
sueweaverfi@hotmail.com
Sue has been employed by Frenchie’s Chevrolet for 4 years. She was a receptionist for one year after which she was promoted to her position of Title Clerk. She is responsible for the mounds of paper work required for each car deal. If you have any questions regarding any of your paper work, don’t hesitate to call on Sue for help.
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Sheila Mockry
Clerical
Sheila is the cheerful, smiling addition to our team here at Frenchie's. Sheila will be delighted to help you at the office window to make certain that your visit is completely satisfactory to you!
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Tom Macaulay
Internet Administrator
Tom Macaulay is an “old” retired schoolteacher. Tom has been working on our web-page, keeping our inventory current so that if you see it on the web it is on our lot. The internet pages are updated several times daily in order to keep the pictures of our inventory as current as possible.
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Kelly Wood
Internet Specialist
kwood.frenchieschev@gs.reyrey.com
Kelly joined the Frenchie's team in October. Kelly was hired to fill a new position here at Frenchies. She handles all of the internet leads that come into our web page and assigns them to the proper salesperson. Presently she doubles in the office covering Amy Robert's work while she is on leave.
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| Sales Team |
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Ernie Miller
Sales Manager
ernstmiller@hotmail.com
Ernie is our Sales Manager here at Frenchie's Chevrolet. Come see or give Ernie a phone call about all of your vehicle purchasing needs; financing, leasing, insurance, service contracts. He is always happy to help in any way he can! Ernie has been in the car sales business since 1979.
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Michael J. Foote
Sub Prime Financial manager/Sales Professional
rudybuffymassena@yahoo.com
Mike comes to us from the Liverpool/Syracuse area and has 18 years of finance experience and 12 years of automobile industry experience as a sale professional. Mike is a native of Massena with hometown values and customer service background. Mike's door is always open, so come on in and he will be more than glad to assist you in your next vehicle purchase!
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Sue Halstead
Sales Professional
schevylady@hotmail.com
Sue has been with the sales team for 4 years and she does a marvelous job. Not only is she an established sales professional, but she also assists in the management of the inventory on our newly designed web site. She is a great asset to our company.
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Ernie Miller, IV
Sales Professional
ernie2378@hotmail.com
Ernie is the newest addition to our sales force. He comes graduated recently from Middlebury College, Middlebury, Vt., with a major in set design. Ernies stong background of excellent customer service is sure to help him succeed here at Frenchie's. With eagerness to smile and willingness to work, Ernie will be glad to help you with any questions or needs you might have.
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Ron Gordon
Sales Professional
rgordon1@hotmail.com
Ron is a sales advisor at Frenchie's Chevrolet. He started selling cars in 1984 and has sampled many different area of retail, finance and strives on customer service. Ron is a resident of Massena, and has been involved in many areas of Community Service.
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Keith Burnor
Sales Professional
kburnor.frenchieschev@gs.reyrey.com
Keith was born and raised in Northern Vermont. He moved to St. Lawrence County in 1981 and owned and operated an Agri-Business Company until 2002. Keith has been in the Car Sales Business since 2002. Drop in to see Keith and allow him to help you with your car buying needs.
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| GM Service Writers |
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Dennis Binan
Service Manager
frenchiesservice@hotmail.com
Dennis is the GM Service Manager and warrranty administrator at Frenchie's Chevrolet and has been with us for 20 years. Dennis will supervise all repairs to your complete satifaction. We are proud to have GM & ASE Certified Technicans. Stop down to Frenchie's and let the GM service team help with your repair needs.
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Corey Hamilton
Service Advisor
Corey is our GM Service Advisor at Frenchie's Chevrolet, Inc. He is as well our towing and recovery dispatcher. Stop in and let Corey accomodate you in these areas. He is always willing to lend a helping hand.
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Alisa Lobdell
Service Writer
Alisa Lobdell's position is Service Writer. She is working with Dennis and Corey to insure all your questions are answered and your needs are taken care of. Give Alisa a call in the Service Department today!!
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| GM Service Team |
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Rick Phelix
Certified Technician
Rick has been with us for 15 years, is a GM and ASE certified technician and specializes in transmission repair and replacement.
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Michael Baxter
Service Shop Foreman
Mike is a part of our management team. He is also our Shop Foreman. He is a GM certified technician and is a key person in our service department. Stop in and say hello!
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Chad Smith
Ceritfied Technician
Chad has worked for us for 18 years and is one of our GM and ASE certified technicians. Chad specializes in engine repair.
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Keith Coughlin
Certified Technician
Keith has been with us for 9 years. Keith is a GM and ASE certified technician and specializes in diagnostic and electrical repairs. You know your car or truck will be in good hands with Keith!
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Steven Bresett
Service Technician
Steve has come on board to join our group of top technicians in the Service Department. Stop in and meet our super service techs who will give your vehicle the service you need.
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Glenn Gardner
Service Technician
Glenn Gardner has been with Frenchie's Chevrolet for 14 Years and has been recently added to our service department to help you with your service needs.
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Kenneth McQuoid
Service Technician
Ken started with us in May from B.O.C.E.S. and has decided to join our staff in the service department. Stop in and welcome Ken, who will be starting out in the Oil & Lube Bay.
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Frank Brothers
Service Technician
Frank is the newest addition to our service department. He comes to us with 20 years of experience in automotive repair. Frank is trained in alignments and is certified in servicing AC’s.
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| GM Parts Team |
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Sue Stiles
Parts Manager
sestilesmgr@yahoo.com
Sue is our GM Parts as well as GM Accessories Manager. She has been with the Frenchie's team since 1990. Let Sue's knowledge assist you whether it’s with GM parts and accessories or Fisher plows. Stop down to Frenchie's and Sue and her staff will be pleased to help you with all your vehicle wants and needs!
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Darren FeFee
Parts Advisor
Darren is a GM Parts Advisor at Frenchie's Chevrolets. He is in charge of parts receiving to make certain that the correct parts are received on time. Darren will be happy to help you with all of your vehicle needs.
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S. Ronald Goff
Parts Advisor
Ron is one of our members in the Parts Department team; he is here to help Sue and Darren achieve complete satisfaction for all of our customers’ needs. He will also be on the road for deliveries of much needed parts and our Fisher Plows for our customers.
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James Chapman
Parts Advisor
James is one of our newest members of the Parts Department team; he is here to help Sue and Darren achieve complete satisfaction for all of your vehicles needs. He will be behind the counter to assist our customers and technicians with all of their needs.
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| GM Collision Team |
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Todd Goolden
Collision Center Manager
tgoolden@hotmail.com
Todd is of great importance to our team here at Frenchie's Chevrolet. Having been here for 11 years Todd is our Collision Center Manager. We have the latest in collision computers and the only heated, down draft bake paint booth in the area. Stop in the collision center and say hello to Todd and his staff! They are all more than willing to assist you with any problems you may have.
THE RESULTS ARE.......UNBELIEVABLE!!
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Deanna Deragon
Collision Center Advisor
dmderagon@hotmail.com
Deanna has been with the Collision Center for 4 years. She will be more than pleased to help you in any way with the entire Collision Staff. She has received training in Collision Estimating and OSHA requirements. Come in and meet with Deanna. She is more than willing to help you with any collision problems that you may have.
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Jim Welsh
Used Vehicle Detailer
Jim is the new and used vehicle detailer at Frenchie's Chevrolet and has been with us for 11 years. Jim will shine your car inside and out. Stop down to Frenchie's and let Jim help with all your vehicle detailing needs.
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Trevor Hall
Collision Center Technician
Trevor is a GM Collision Center Technician here at Frenchie's Chevrolet. Trevor has 7 years of experience. Stop down to Frenchie's and let the GM Collision team help with all your vehicle needs.
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Tony Perry
Collision Center Technician
Tony is a collision center technician. He has worked with us here at Frenchie's for several years now. He is always willing to help out with any problem you may encounter.
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Chris Smith
Reconditioning Department
Chris is one of our employees here in the Collision Center. He is a great asset in this department. Chris started out in our detail bay and has made wonderful progress. Come in and let Chris get your vehicle looking great!
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Keith Bryant
Collision Center Technician
Keith currently holds the position of Shop Foreman. He holds about 16 years of experience in the field. Stop in at Frenchie's and your vehicle will receive top care and repair from our A-1 technicians.
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| Let's Not Forget |
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David Root
General Maintenance
David Root has been with us for 14 years and is our general maintenance building and groundskeeper. He is consistently busy keeping our work environment maintained and in excellent condition.
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Leon Santamont
Courtesy Driver
Leon has been a part of the Frenchie’s team since 1993. Many of you will remember Leon for his many years of dedicated service to the Village of Massena Police Department. Leon is retired from the Department and has traveled 1000’s of miles picking up vehicles from other dealers. He now will be more than happy to pick you or your vehicle up for our Service Department or Collision Center. Leon provides a valuable service to our customers.
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| AAA Towing Team |
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