Grayhaven Motel - Policies

SMOKING: All rooms are no smoking. If housekeeping determines someone has smoked in your room during your stay, you will be charged $100 extra cleaning charge. We have made our very best efforts to offer our rooms as smoke free, however we can not guarantee smoke free accommodations. Over the years we have experienced a few human beings who choose to not abide by our rules, we always try our best to clean up after those thoughtless few.

PETS: We allow well behaved clean dogs at least one year old for an extra charge of $8 per dog per day, up to $20 per day, maximum 3 dogs in room. Please do not bring your dog into the motel office, frequently our own dogs are keeping us company in the office. Only working service dogs are permitted in our office. We do not allow aggressive dogs, or bitches in heat. Please do not leave your dog alone in the room, unless crated and quiet, as barking and scratching can be an issue. Leaving your dog alone in your car for a few minutes is permitted, even recommended, during cool mornings. Please pick up after your dog in all areas, even inside the off leash dog yard. Use of this area is no extra charge. You must keep your pet company while in the fenced area, and close all gates. We have "dog sheets" in office to cover our comforters and spreads. All dogs must be walked on leash at all times while on our property, except when inside the fenced yard or in your guest room. No other pets, no cats, birds, ferrets, snakes, etc, are allowed. No dogs in our Cottage Suites #9 & #10. Some accommodations need to be pet dander free. Most of the time we have very few dogs staying with quests on any weekend, unless there is a dog event in town. We strongly recommend leaving your dog at home, if you are attending an event in Ithaca and can not leave your furkid in the car or elsewhere while attending. If you leave your dog alone in our guest room or in the fenced dog yard, without our permission, you risk our removing your dog from guest area and taking your dog to animal control.

CONTINENTAL BREAKFAST: SORRY WE ARE NO LONGER OFFERING A WEEKEND CONTINENTAL BREAKFAST Instead everyday 7AM til closing we have complimentary coffee & hot water for tea or cocoa. Coffee cake, or donuts, or breakfast bread is available in our office 7am til 11am in our office.

TELEPHONE: Every guest room has telephone with voice messaging, and data port. Our phone system allows after hours in coming calls to be routed to your room. Local calls are free. No service charges for long distance calls, but you must have calling card, or call collect.

INTERNET: High Speed Wireless internet access is available in all guest rooms. A password is necessary to gain access, look for "Grayhaven" variations. All around the property, both inside and out wifi signal is available.

TV: All guest rooms have have LED Flat Screen 32" TV with HDMI ports, (bring your Roku, or Internet live stream device) Don't forget to take it with you when you check out. We have 20 basic channels, but no premium pay channels such as HBO or Showtime.

CHILDREN: Children are allowed in most (exception of cottage suites 9 & 10) of our guest rooms, age 20 and under must be accompanied by adult, no extra charge for age 17 and under accompanied by parent or guardian.

ROOM AMENITIES: Hair dryer, iron, fridge, phone, private bath, 32" LED flat screen cable TV, shampoo packets, iron, and ironing board, and hair dryer. Accommodations with KITCHEN - kitchen amenities: microwave, toaster, coffee maker, dishes, pots & pans, silverware, utensils. We recommend if you are driving, that you bring condiments, coffee, salt and pepper, etc from home, we do not stock these items in our kitchens. Cleaning up in KITCHEN on a daily basis is your responsibility unless you make other arrangements with Housekeeping (extra cash pymt) On check out the KITCHEN needs to be floor swepted counters wiped, dishes done. If you leave a huge pile of dirty dishes, and spills not cleaned up we charge an extra $50 cleaning fee.

FITNESS ROOM AND VENDING: We have an eliptical Proform machine with heart monitor and a variety of preset 20-30 minute workouts. It's in our old #6. Ask about it on check in. In this same location, there are drink and snack machines. Complimentary ice is located in the office, during office hours.

NO POOL: Grayhaven is located very close to two NYS parks where swimming is allowed from the end of June thru Labor Day weekend weather permitting.

HIKING: Check with NYS Parks to find out when trails open or close for season and the status of swimming within the park. The nearby parks are: Robert Treman State Park, Buttermilk Falls State Park, and Taughannock Falls State Park. The Finger Lakes Trail is open 24-7,it is part of the Great Applachian Trail system, extremely rugged, no groomed trails, blazes on trees to mark your way. Search on Finger Lakes Trail for info.

CREDIT CARDS: Mastercard, Visa, AE, and Discover

DISCOUNTS OFFERED: April through November AAA and AARP, Senior Citizen 60+, except Memorial Day weekend, August Cornell New Student Orientation Event, and other Special Event Weekends. Vacation or extended stay package stay of 6 nights or longer discount. Call for group reservations, for 3 rooms or more 1-877-241-6434 toll free. No Discounts given on Special Event rate listings. No weekly rates, no monthly rates.

RATES: rates are subject to change, and do not include NYS and County sales tax (8%) or County Occupancy tax (5%). Rates are for 2 people, double occupancy, extra adult charge of $8 per person, Rollaway bed plus $15 (includes extra person charge), use of kitchen's adjacent to rooms 18 to 19, or 20 to 21, plus $15. No cribs available. No charge for high speed wireless internet access, available in all rooms.

MINIMUM STAY POLICY: May to November, we require a two night minimum stay on most weekends (Friday and Saturday, or Saturday and Sunday). If you are interested in making a reservation for one night on a weekend (Friday or Saturday night) less than 6 days away, please call, if we have openings we may accept your one night request. Exceptions to this policy are Memorial Day Weekend the end of May(Cornell graduation weekend)and Cornell new student orientation in August, when we require a 3 night minimum stay on most rooms. During Cornell orientation we set aside 2 or 3 rooms for even longer stay requests, due to demand for stays as long as one week.

If you request a reservation for these times that does not meet these restrictions, Grayhaven Motel will contact you to change your reservation.

RESERVATIONS: By phone rates will be through our web page, which is the same reservation system we use. inquiries may be made via email or in person. Same day reservation requests must be made by telephone. There is room for error requesting a same day reservation online & the system may not be up to date for these requests. Reservations must be Guaranteed and Secured by credit card. Please call if interested in making a group reservation, or an extended stay reservation, or same day. 877-241-6434 toll free. We confirm verbally or via email, if you do not receive an email confirmation within 24 hours please check your spam or bulk mail, then call us to confirm.

CANCELLATION POLICY: We require a 24 hour notification for most reservations (by 4PM one day before your arrival). Reservations of 6 nights or longer require two weeks notification. For some special events we require advance payment in full and are non refundable, and is subject to a $50/room cancel fee. You will be sent/given detailed cancellation information in your email or verbal confirmation. Cancel policy will be strictly enforced. If you arrive and change your mind about the suitability of our accommodation and you decide to not stay, you will be charged a one night stay. Cancelation of reservations made for special event or group risk being charged for entire minimum stay package, if we are able to rebook/rerent we only charge the $50 per room cancel fee. However if you arrive and change your mind about staying with us, you may be charged the entire minimum stay package. Cancellations accepted via email, telephone. You must get a cancelation number. If we do not reply within 24hours please send a second notice or call. Group reservations of 3 rooms or more are subject to specific cancelation terms arranged by calling Grayhaven directly at 877-241-6434.

CHECK IN: 1pm to 9pm (after 9:00 pm by special arrangement)

CHECK OUT: by 11am Please drop key at office, or leave in guest room. Sometimes later by special advanced arrangement. Inquire at office.

OFFICE HOURS: 7:00 am - 9:00 pm

NOTICE: This property is privately owned and management reserves the right to refuse service to anyone, and will not be responsible for accidents or injury to guests, or for loss of money, jewelry or other items of any kind. Payment must be completed at check in. We are not responsible for allergic reactions in guest rooms, no refunds given after check in. Theft or damages of Grayhaven property will be charged and/or prosecuted to the extent the law allows.

PROBLEMS IN ROOMS: Please allow us the opportunity to fix a room condition that is not to your satisfaction. WE may be able to change your room assignment. An overall dissatisfaction with your accommodation is not justification for refunds or finding you another accommodation. Things like no heat or a/c, or tv not working are reasons for wanting to change rooms or seek refund and check out. If you do not allow us to try to fix the problem, you will be charged in full for your stay, including in full for minimum stay requirement.